Responsible Gaming
at qoki

qoki is a strictly adult platform. You must be 18 years of age or older to register an account, make a deposit, or place any bet on the platform. This rule applies to all players regardless of location, device, or method of access. There are no exceptions.

During account registration, all new players are required to submit valid identity documentation — including a National Identity Card (NID) or passport — to confirm both their identity and their date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or over will be suspended and any deposits held pending investigation will be returned.

In addition to the mandatory KYC check at registration, qoki reserves the right to request re-verification of age at any time during the lifetime of an account. If a player is found to have falsified their age or identity during registration, their account will be permanently closed and any winnings generated during that period will be voided.

Gambling, by its nature, involves the risk of losing money. While qoki offers a wide variety of games and betting markets — from BPL cricket and T20 World Cup odds to slots, live casino, and virtual sports — every product on the platform carries an inherent house edge. This means that, over the long run, the odds are designed so that the platform retains a mathematical advantage.

Gambling is not a reliable way to make money. It is a form of paid entertainment, similar to attending a concert or dining out. Players should budget for gambling the same way they budget for any leisure activity — deciding in advance how much they are comfortable spending and treating any losses as the cost of that entertainment, not as money to be recovered.

Signs That Gambling May Be Becoming a Problem

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following are commonly recognised warning signs:

• Spending more time or money gambling than you originally intended.
• Returning to gambling shortly after a loss in order to win back what you lost ("chasing losses").
• Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.
• Neglecting work, study, family, or social obligations in favour of gambling sessions.
• Borrowing money or selling belongings to fund gambling activity.
• Lying to family members or friends about how much time or money you spend on gambling.
• Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
• Feeling that you cannot stop even when you want to.

If any of the above resonates with your experience, we strongly encourage you to use the self-assessment checklist in the next section and to contact the qoki support team or a professional counselling service.

Use the checklist below as a private, honest reflection on your current gambling habits. There are no right or wrong answers. This is not a diagnostic tool — it is a starting point for self-awareness. If you answer "yes" to three or more of these questions, we recommend contacting our support team or seeking professional guidance.

If three or more of the above apply to you, please use qoki's self-exclusion tool, contact our support team at [email protected], or reach out to a professional counselling service. Taking action early makes a significant difference. You are not alone, and help is readily available.

qoki's deposit limit tool allows you to cap the total amount of money you can deposit into your account over a chosen time period. Setting a deposit limit is one of the most effective ways to ensure that your gambling spending stays within a budget you have consciously decided on — rather than a figure driven by emotion or impulse in the moment.

The following deposit limit periods are available on qoki:

• Daily Limit: A maximum deposit amount per calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Limit: A maximum deposit amount across any rolling 7-day period.
• Monthly Limit: A maximum deposit amount across any rolling 30-day period.

You can set or update deposit limits at any time from your account settings. Limits can be set in BDT (Bangladeshi Taka) and apply to all deposit methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard combined.

A time-out is a short, temporary suspension of your qoki account. It is designed for players who feel they need a brief pause from gambling — perhaps after a frustrating session, during a stressful personal period, or simply as a regular routine break to maintain healthy gambling habits.

During a time-out, your account is fully suspended. You will not be able to log in, make deposits, place bets, or access any real-money games. Any promotional emails or platform notifications will also be paused for the duration of the time-out period.

The following time-out periods are available:

• 24 Hours — A single-day breather.
• 48 Hours — A weekend or mid-week pause.
• 7 Days — A full week away from the platform.
• 30 Days — A month-long reset period.

Time-out periods cannot be shortened once activated. If you attempt to contact support to lift a time-out early, the request will not be actioned. This is intentional — the value of a time-out comes from its firm boundary.

At the end of your chosen time-out period, your account will automatically reactivate. You will receive a notification confirming that access has been restored, along with a reminder of the responsible gaming tools available to you. There is no obligation to return to gambling at the end of a time-out — it is entirely your choice.

To activate a time-out, visit Account Settings → Responsible Gaming → Time-Out within your qoki account. You can also request a time-out directly through the 24/7 live chat or by emailing [email protected].

Self-exclusion is qoki's most powerful responsible gaming tool. It is intended for players who believe that their gambling has become, or is at risk of becoming, a serious problem. Self-exclusion is a firm, irrevocable commitment: once activated, your qoki account will be locked for the full duration of the chosen period and cannot be reopened early under any circumstances.

The following self-exclusion periods are available:

• 6 Months — Minimum self-exclusion period.
• 1 Year — Recommended for players who recognise a pattern of problem gambling.
• 3 Years — For players who require a substantial period of distance from gambling.
• Permanent — An indefinite, irrevocable closure of your qoki account.

During self-exclusion, your account will be suspended, all marketing communications will cease, and your profile will be flagged to prevent re-registration attempts using the same identity documents. Any account balance at the time of self-exclusion will be returned to your registered bKash or Nagad account after verification.

At the end of a non-permanent self-exclusion period, your account will not automatically reactivate. You must contact our support team and undergo a 24-hour reinstatement review before access is restored. This ensures the decision to return to the platform is deliberate and considered — not automatic.

How to Activate Self-Exclusion

Self-exclusion can be requested through any of the following channels — all requests are actioned within one hour of receipt:

• In-Account: Account Settings → Responsible Gaming → Self-Exclusion. Select your period and confirm.
• Live Chat: Tell the agent you wish to self-exclude and specify your desired period. The agent will action the request immediately during your chat session.
• Email: Send a message to [email protected] with the subject line "Self-Exclusion Request" and your registered account details and chosen period.

Preventing access by individuals under the age of 18 is a top priority at qoki. We maintain strict technical and procedural controls to make it as difficult as possible for minors to register or use the platform. However, parental and household-level precautions remain a critical complementary layer of protection.

If you share a computer, tablet, or smartphone with younger family members, we strongly recommend the following steps:

• Always log out of your qoki account when you finish a session, even if you plan to return later the same day.
• Do not save your password in shared browsers. Use a private or incognito window when accessing qoki on a shared device.
• Enable device-level parental controls on any device that younger family members use regularly. Most Android and iOS devices have built-in parental control settings that can block access to specific websites and apps.
• Use third-party content filtering software such as Net Nanny, Qustodio, or similar tools to block access to gambling websites across all browsers on a shared device.
• Keep your qoki login credentials private. Do not write them down in visible locations or share them with anyone — regardless of their age.

If you suspect that a minor has registered on qoki using falsified age information, please contact us immediately at [email protected]. We will investigate the account and take appropriate action, including permanent closure and return of any deposited funds.

If you are concerned about your gambling habits — or those of someone close to you — help is available. Reaching out is a sign of strength, not weakness. qoki's support team is available 24 hours a day, 7 days a week, and we treat all responsible gaming enquiries with complete confidentiality and without judgement.

Beyond qoki's internal support team, we encourage players who are experiencing difficulties to seek guidance from qualified professional support services. Speaking to a trained counsellor can make a significant and lasting difference to your relationship with gambling.

qoki is committed to operating as a genuinely responsible platform. Responsible gaming is not a legal checkbox for us — it is an operational value embedded in how we design our tools, train our support staff, and make decisions about our products. We believe that sustainable growth as a platform depends on our players enjoying qoki safely and within their means for the long term.

If you have suggestions for how qoki can improve its responsible gaming tools or resources, please send them to [email protected]. All feedback is reviewed by our product and compliance teams.