qoki Frequently Asked Questions

Creating a qoki account takes under three minutes. Visit the qoki Login page, click the registration option, and fill in your name, date of birth, mobile number, and a secure password. You will then receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and you can make your first deposit immediately.

qoki requires a valid government-issued photo ID for full account verification. Accepted documents include a National Identity Card (NID), a valid passport, or a driving licence issued by the Bangladesh Road Transport Authority. You may also be asked to provide a recent utility bill or bank statement as proof of address. All documents must be clearly legible and show your full name and date of birth.

qoki may temporarily lock an account for several reasons: too many failed login attempts, a pending identity verification request, a detected security anomaly, or a player-initiated time-out or self-exclusion. If your account is locked unexpectedly, contact our support team via live chat or email at [email protected] with your registered mobile number and we will investigate promptly.

No — qoki strictly enforces a one-account-per-person policy. Opening multiple accounts — even under a different email address or phone number — is a violation of qoki's Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact support.

On the qoki Login page, click "Forgot Password" and enter your registered mobile number. You will receive an SMS with a one-time reset code. Enter the code, set a new password of at least eight characters including a mix of letters and numbers, and confirm. Your new password takes effect immediately. If you no longer have access to your registered number, contact [email protected] for manual verification.

Log in to your qoki account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete the transaction via the bKash app or USSD menu. Deposits via bKash are credited to your qoki balance almost instantly — typically within 30 seconds to two minutes during normal operating hours.

Nagad deposits on qoki are processed in real time and are almost always credited within one to two minutes of a successful transaction confirmation from Nagad. If your deposit shows as confirmed in the Nagad app but has not appeared in your qoki balance after ten minutes, take a screenshot of the Nagad transaction confirmation and contact our 24/7 live chat support with the transaction ID.

The minimum deposit on qoki is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum deposit is ৳500. Card payments via Visa and Mastercard have a minimum of ৳300. There is no maximum single deposit cap imposed by qoki, though your chosen payment provider may have its own daily transaction limits.

The minimum withdrawal amount on qoki is ৳500 for all mobile wallet methods — bKash, Nagad, Rocket, and Upay. For bank account withdrawals, the minimum is ৳1,000. Withdrawals are processed to the same payment method used for your most recent deposit wherever possible, as part of qoki's anti-money-laundering compliance procedure.

Most qoki withdrawals to bKash and Nagad are processed within 15 to 60 minutes of approval. Rocket and Upay withdrawals typically complete within one to two hours. Bank account withdrawals can take one to three business days depending on the receiving bank. All withdrawals are subject to a compliance review before processing; verified accounts with clean withdrawal histories tend to experience the fastest turnaround times.

qoki does not charge any platform-side fees on deposits or standard withdrawals. However, your payment provider — such as bKash or Nagad — may apply their own standard transaction fees as per their published tariffs. We recommend checking the current fee schedule on your mobile banking app before initiating a large transaction to avoid any surprises on the payment provider's end.

Yes — qoki covers all Bangladesh Premier League (BPL) matches with a wide range of betting markets. These include match winner, top run-scorer, total sixes, highest opening partnership, and ball-by-ball live betting during matches. Odds are updated in real time and are competitive across all BPL fixtures. You can also bet on IPL, T20 World Cup, and Bangladesh Tigers international matches throughout the cricket calendar.

qoki hosts over 2,800 slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, Hacksaw Gaming, and Push Gaming. The library covers classic three-reel slots, modern video slots with bonus buy features, Megaways mechanics, and jackpot slots with progressive prize pools. New titles are added weekly. The full catalogue is accessible on both desktop browsers and mobile devices without any app download required.

Yes — qoki is fully optimised for mobile use through any standard web browser on Android and iOS devices. The mobile experience includes the complete game library, live betting, deposits and withdrawals, account management, and live chat support — all without needing to download a separate app. Simply open your browser, navigate to qoki, log in, and the site adapts automatically to your screen size.

Return to Player (RTP) percentages vary by game and are set by the individual game providers, not by qoki. Most slots in the qoki library carry RTPs between 94% and 97%. You can find the exact RTP for any specific game in that game's information or help panel. High-RTP games from providers like NetEnt and Pragmatic Play are clearly labelled in the qoki catalogue to help players make informed choices.

All games available on qoki use certified Random Number Generators (RNGs) supplied and tested by the game studios themselves. These are internationally recognised providers subject to independent audits. qoki operates as a fair-play certified platform and does not modify game outcomes in any way. The house edge and game mechanics are determined entirely by the game software as provided by the studios.

qoki's welcome bonus is available to all new players who complete account verification and make their first qualifying deposit. The bonus amount and terms — including minimum deposit threshold, percentage match, and any free spins awarded — are displayed on the Current Offers page and are subject to periodic updates. We recommend checking the Current Offers page for the most accurate and up-to-date welcome bonus details before registering.

Wagering requirements on qoki bonuses specify how many times you must wager the bonus amount before any winnings derived from that bonus can be withdrawn as cash. The exact wagering multiplier is stated clearly on each bonus offer's Terms and Conditions on the Current Offers page. Games contribute differently to wagering rollover — slots typically contribute 100%, while live table games may contribute less.

Yes — daily engagement bonuses are a core part of qoki's offering and one of its key differentiators for regular Bangladeshi players. Returning players can access reload bonuses, free spin drops, cashback on losses, and special promotions tied to major cricket events like BPL and T20 World Cup. All active promotions are listed on the Current Offers page and are updated regularly, so it is worth checking each day you log in.

qoki rewards active players through a tiered loyalty programme where you accumulate points based on real-money wagers placed across all game categories. This includes cricket betting, slots, and live casino. Higher tiers unlock benefits such as faster withdrawal processing, higher bonus limits, dedicated account support, and exclusive promotions. Your current loyalty tier and point balance are visible in your account dashboard after logging in.

Whether a bonus can be used on cricket betting markets depends on the specific promotion's terms, which vary by offer. Some qoki promotions are sports-betting-specific and intended exclusively for cricket or other sports markets, while others apply only to casino games. Always read the individual promotion's terms on the Current Offers page before placing wagers intended to contribute toward a bonus rollover requirement.

qoki uses 256-bit SSL encryption across all connections to protect your personal data and financial transactions from interception. The platform stores sensitive data using industry-standard security protocols, and payment processing is handled through established, trusted payment gateways. qoki operates as a fair-play certified platform committed to data privacy and responsible gambling. Players are advised to use strong unique passwords and never share their login credentials with anyone.

The minimum age to register and play on qoki is 18 years old. This is a strict, non-negotiable requirement. All new accounts undergo mandatory age verification using a government-issued ID before any real-money activity is permitted. If qoki determines at any point that an account belongs to a person under 18, the account will be immediately closed and any funds held will be returned.

You can activate self-exclusion on qoki through three channels: in-account via Settings → Responsible Gaming → Self-Exclusion; via 24/7 live chat; or by emailing [email protected] with the subject "Self-Exclusion Request". Available exclusion periods are 6 months, 1 year, 3 years, and permanent. Self-exclusion cannot be reversed before the chosen period expires — this is intentional and firm to protect players who need a genuine break from gambling.

Log in to your qoki account and go to Settings → Responsible Gaming → Deposit Limits to set a daily, weekly, or monthly cap in BDT. Limit reductions take effect immediately. Increases are subject to a mandatory seven-day waiting period before they become active — a deliberate safeguard to prevent impulsive decisions made during a losing streak from overriding the budget you set when you were in full control.

qoki's customer support team is available 24 hours a day, seven days a week. The fastest channel is live chat, accessible directly from your account dashboard — average response time is under 90 seconds. You can also reach the team by email at [email protected] for non-urgent queries or document submissions. There is currently no phone support; live chat and email are the primary support channels.